TIP 7 Agendas and To-Do Lists
It produces a very clear direction, with approval of their inherent costs of the decision.
TIP 9 Fundamental Information For Clients
Produce a record of basic information which may be given out to clients at their first interview. It could also be offered in digital form.
TIP 11 Client Financial Disclosure Acknowledgment
It's essential to be extremely clear with clients that financial disclosure is the basis upon which settlement in family law is achieved. Some counsel even have their clients complete a customer disclosure acknowledgment type confirming all booth relevant to the situation.
TIP 10 Educating Your Customers
Give your customer the value of your expertise and experience by supplying them with information which is pertinent to his or her situation. This can be achieved easily and by simply purchasing materials like books, tapes or brochures that are related to your subject of law. You can provide your clients stuff from the library, either as a copy or online. Sometimes, you could also provide clients with sites or telephone numbers where they can obtain the info on their own. (Although this last source is valuable, most customers tend to overlook them and watch them as less precious than actually getting hard copies of stuff from you.)
TIP 14 Voice Mail Schedule
So as to set realistic customer expectations, then put your everyday schedule in your voice mail so that the customer knows when they can expect a return call.
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